Archive for the 'Customer Service' Category

90% of Success Is Just Following Through

Woody Allen said 80% of success is showing up. I don’t know how long ago he uttered the phrase but I’m certain of one thing: customer service hasn’t gotten any better since then.

What’s truly amazing to me is how great a divide there is between what people say they’ll do and what they actually do.

If you’re in sales, or you’re an entrepreneur scratching and fighting for every new client you might want to put less energy into generating sales leads and little more attention into following through on the sales leads you DO have.
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Posted by Administrator on June 7th, 2005 .
Filed under: Customer Service | 2 Comments »